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E-mail to Task
You can import incoming e-mails at your e-mail account to your Cubicl account and you can answer back senders via Cubicl through task activities.

Activate Email Boxes

To use this feature at Cubicl, add Email Boxes to Navigation Menu. For this click Organization > Organization Details > Active Pages. Only the account manager can do it.
Active Pages

Connecting an E-mail Account

You can connect your e-mail account at Email Boxes page and view connected accounts.
E-mail Boxes
Click Add Email Account and enter email and password info and click OK.
Add New Email Account
A Settings page will be open when you click OK. Here, enter Email Box Name, choose the project where emails are sent, add assignees who are responsible answering emails and write an Email Signature to add it at the end of the emails.
Setting for the Email
You can edit and delete previously connected e-mails or change the password of them.
Settings
NOTE: To connect your e-mail account to Cubicl, you need to give necessary permissions. Permission settings may be different for each email service provider. We add some email service provider settings below. If you cannot connect your email with this info, you can search on the internet to find another solution or contact us via [email protected].
  • YandexMail: Settings > More > Email Programs > Allow mail client to access email inbox
  • Gmail: Settings > Security > Less secure apps. Confirm.
  • Outlook: For SMTP Settings Host: smtp-mail.outlook.com Port: 587 Encryption: TLS

Mailing via Cubicl

When an e-mail drops your inbox, a task is created at Cubicl for it. You get notification.
Email Notification
The Subject line is the name of the task. Incoming Email button shows under the name of the task to seperate incoming mails from created tasks at the Cubicl by you or your teammates. At the activities, name and e-mail of the sender, receivers, e-mail context and file/s are shown. The sender is added as a Client automatically.
Details of an Incoming Mail
You can reply to the incoming e-mails from the activities of the task. Your reply is first shown as Not Sent at the corner of the your comment. When you hover the mouse over that, Send as a e-mail button emerges. When you click it, e-mail will be sent.
Sent E-mail
In the sent e-mail, the name of the assignee who created the activity log in the task will be shown. And added e-mail signature will be at the end of the e-mail.
An Email Sent via Cubicl

Disconnect the E-mail

If you want to disconnect your e-mail account from Cubicl, you can delete it by clicking three dots at the connected e-mail card on E-mail Boxes page.
Delete Email
You cannot reply to mails via Cubicl after deleting the e-mail account. If you try to send a comment as an e-mail via Cubicl, an error warning will pop up.
E-mail Box Error

Usage Examples

Here, you can find some examples how E-mail Boxes could be used for teams and departments.

Support and Info E-mails

Connect your info, contact or support email accounts. Support team receives those mails as a task and take action easily.
You can answers e-mails from your clients for their requests, or technical problems, or product that they buy. Support team can assign the task to another department, if it is necessary.
Example for Support Team
So, you take action easily and answer emails quickly. Your customers will be pleased with your service.

For Departments

Connect the e-mail addresses of your company such as [email protected], which are used for departments such as human resources, accounting, sales. Imcoming mails related with those department drop related projects in Cubicl.
E-mail senders may not always send emails to the right email accounts. In such cases, you can drag and drop the task to the relevant project. As can be seen in the example below, "Application for React Native Developer" mail is sent to Customer Services department. However, the task is related with Human Resources department, so we drag and drop the task to that team.
Change the Project of Incoming Mail

Human Resources

Connect your career and human resources email accounts to Cubicl. Manage job applications in Cubicl. You can create projects such as Recruitment, Career, Job Applications etc. for incoming mails. In the project where CVs come, you can create task states for interview process. To customize task states in the project, visit the Project Settings page.
Task States for HR Team
You can talk about the applicant with your teammates on task. The activities under the task will not be shown to the email sender unless you click the "send as a email."
Instead of reaching the applicant by phone call or email, you can contact her via Cubicl and follow activities on the task.
Task Activities
You do not have to follow all recruitment process under one task. For example, if pre-interview or team meetings are conducted by different assignees, you can add sub-steps or sub-tasks under the task.
Example Sub-Task
You can manage all recruitment process.
Change the Task States

Internal Requests

Follow up on request from different units, departments or offices of your company. Cubicl is a team communication and task management application for companies, but you do not have to add all departments or employees to your Cubicl account. For short-term tasks, an employee or a deparment can reach you via e-mail and you can manage their requests via Cubicl.
Internal Mailing
Last modified 22d ago